Delivery and returns


Delivery

Our artist will dispatch your new artwork within 7 days after payment. They are shipped via DHL courier with a tracking number. 

Shipping fees include handling and postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment and apply to each of the items you bought. 

We put a lot of effort into dispatching your package as carefully and efficiently as possible, so it arrives safely to you and as soon as possible. Nonetheless, if you experience any issue, please contact us on customercare@ungalleried.com.

Cancellation and Returns

Cancellation:

Cancel your Order within 24 hours of placing it by emailing shop@ungalleried.com. Ungalleried will, at our discretion (pending shipping and whether the order has already been processed) either elect to refund you immediately or inform you to follow the normal returns policy.

Returns:

You can return your order within fourteen days of its reception, by emailing shop@ungalleried.com, stating (a) Your order number, (b) Artwork title, (c) Reason for return and (d) Request for exchange or refund. Following your email, you will receive an email from Ungalleried with instructions to return the artwork. You will be refunded via your original payment method.